Privacy Policy
Karmi Laven ("we", "us") respects your privacy. This policy explains what we collect and how we use it.
What we collect
- Order details: name, email, delivery address, and items purchased.
- Payment is processed securely by Stripe; we do not store your card details.
- Basic site analytics (pages visited) to improve our store.
How we use it
- To process and dispatch your order and provide customer support.
- To send order confirmations and, if you opt in, occasional updates.
Sharing
We only share data with the providers needed to run the store (e.g. Stripe for payments, Royal Mail for delivery). We never sell your data.
Cookies & Tracking Technologies
We use the following technologies to measure and improve our store:
- Meta Pixel (Facebook/Instagram): We use the Meta Pixel (ID 1791961201982687) to measure ad performance and understand how visitors interact with our site. This sends anonymised event data (page views, add-to-cart, purchases) to Meta Platforms Ireland Ltd. The Pixel is only loaded after you give consent. For more information, see Meta's Privacy Policy.
- Google Analytics (GA4): If activated, we use GA4 to measure site traffic and conversions. Data is processed by Google LLC under their Privacy Policy. GA4 is only loaded with your consent.
- Klaviyo: If you opt in to email marketing, your email address and browsing events are shared with Klaviyo Inc. to power our email flows. You can unsubscribe at any time via the link in any email.
- Stripe: Payment processing by Stripe Payments Europe Ltd. Stripe may set cookies for fraud prevention. See Stripe's Privacy Policy.
You can manage your cookie preference at any time by clicking "Reject" in the cookie banner that appears when you first visit our site. Your choice is stored in your browser and can be cleared by clearing browser storage.
Your rights
Under UK GDPR, you have the right to access, correct, or delete your personal data, to object to or restrict processing, and to data portability. You may request any of these by emailing hello@karmilaven.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.